This one made my jaw drop. She arrived larger than expected, with a baby leaf still furled - it's now unfurling. Her roots were healthy enough to transition her immediately to chunky aroid mix with a pin reservoir in a glass vase. I'd planned to put her and the standard forgetii together, but this one was much larger so she got her own vase. It's been a few weeks and she's still a head-turner with a new leaf coming in! Ecuagenera US is a great place to buy from. Process are reasonable, shipping is secure, and the plants are almost always healthy. When they're not, the company stands behind their product. This shipment did not disappoint! No need for customer service.