Shipping policy

Delivery conditions

6.1 The delivery conditions, delivery date and existing supply restrictions, if applicable, can be found by clicking the appropriate button on our website or in the respective quote.

6.2 If you are a consumer, the following is statutorily regulated: The risk of the sold item accidentally being destroyed or degraded during shipping only passes over to you when the item in question is delivered, regardless of whether or not the shipping operation is insured. This condition does not apply if you have independently commissioned a transport company that has not been specified by us or a person who has otherwise been appointed to execute the shipping operation.

6.3 Ecuagenera or its agent will deliver the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability. Where the goods are not available you will be notified of this by Ecuagenera as soon as possible. Anyone at the delivery address who receives the goods will be presumed by Ecuagenera to be authorized to receive the goods.

If you are a businessman, the delivery and shipping operations take place at your own risk.

7. Liability:

Any liability of Ecuagenera in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law,
at the election of Ecuagenera be limited to:

in relation to goods, the replacement of the goods or the supply of equivalent goods; and
in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

79%

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(138)

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(198)

2370

124

Plant is dying and I can’t get help. I sent emails and they told me to send back. I am in my later 70’s , don’t drive and have no family. Neighbors always working and afterwhat i spent on plants on their plants dying plants, I can’t afford Uber. Just theives stealing from helpless old spent over $400.00 in a month and 3 are dead or dying . Do not trust this company! If i could give minus stars i would. They don’t stanf brhind any guarentess, all lies. Why do they want dead plants anyway because they know most people won’t go through the hassel or caan go through it shipping dead plants back.

Very Disappointed With My Plants

This is the first order I have ever placed with Equigenera USA and will most probably be my last. If I could give them a zero rating I would. I ordered two Oncidium intergenerics. The first an Oncidium Mi Morena and the second an Oncidium Hilda Plumtree 'Purple Wings'. The Onc. Mi Morena did not have one single living root on the plant. It fell into two pieces as I worked with it. One piece has a single old bulb with leaves and one small growth starting. The second piece has only a leafless pseudobulb with some rot on it with a larger new growth. That piece may or may not survive. The Onc. Hilda Plumtree 'Purple Wings' also did not have a single living root on the plant. It came in spike, which I promptly cut off to try to induce the plant to start a new growth. The growth that initiated the spike is smaller than the shriveled bulb with leaves that initiated it. With luck, this plant will initiate a new growth that will grow new roots and will survive. I cannot possibly describe how disappointed I am with this order. Only one other time in the forty years that I have been growing orchids have I received such rootless plants from a vendor and that vendor has never received another dime of my money.

Beautiful but expect a crawler

Beautiful large plant, however, I was not expecting it to be a crawler. I love Sodiroi (which is a climbing plant) but this plant is a crawling plant and I was not prepared to add another crawling plant into my collection. The description did not specify so I guess it was just a gamble. Other than my disappointment of its growth habit, it is a very healthy plant as usual from Ecuagenera.

Healthy and Well Packaged

Very healthy, mature plant that arrived well packaged and shipped quickly. Highly recommend!

Phenomenal

To get the best of both worlds where Customer Service is pleasant and receiving a very healthy plant seems impossible. I’ve been debating for about a year or so now to order from Ecuagenera. I’ve always been nervous to order plants online. I will 100% be ordering again.

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